ABOUT US

Best Day Spa in Jacksonville, FL, Best Hair Salon in St. Augustine FL

Full Service Hair Salon & Day Spa

 Indulge Salon Shoppe & Spa in St. Augustine FL is a full-service high-end hair salon, shoppe and day spa in St. Augustine, FL 32092, St. Johns, FL 3225, Ponte Vedra Beach, 32081 & Jacksonville, FL 32258.

 We are dedicated to consistently delivering an extraordinary guest experience by rendering excellent services, quality products, and furnishing a beautiful, relaxing and sophisticated atmosphere ...all of it at an acceptable price/value relationship.  

Our Commitment to Our Customers


To provide you with a beautiful place to relax, rejuvenate and re-energize while maintaining the highest levels of excellence in quality and customer service. At Indulge we strive to make a difference in people's life.  We are honored with the opportunity to make your day a better day.  We love to make you look and feel beautiful inside out.    We are committed to do what it takes to make your experience with us one you will want to repeat and tell your friends and family about!      

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Policies

Please review our policies.

Join Our Team

If you are passionate about the industry, if you are talented and motivated to grow, we are your forever salon & spa!

Reviews

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Our Policies

Appointment Cancellations / Changes

 

  • Our cancellation/rescheduling policy requires 24 hour  advanced notice.   
  • If you cancel or change your appointment with less than 24 hours notice, you will be charged a $25 fee on your next visit.   

This policy is in place out of  respect for our stylists, spa therapists and clients.  Cancellations  with less than 24 hours notice are difficult to fill.  By giving last  minute notice or no notice at all, you prevent someone else from being  able to schedule into that time slot affecting our staff payroll. Our  staff gets compensated based on commission on services only.    


Should you need to cancel or change an appointment, please call us directly at 904.230.5520.  Please do not text or email, since we do not check messages on real time. 


No Shows

Our Cancellation/Changes policy applies to "No Shows".In  the event you have three consecutive "no show" appointments without  contacting us, you will be unable to schedule future appointments.   However, you may be considered as a walk-in.    

Late Guest Policy

We  understand "life happens".  If for any reason you are expecting to be  late by 10 minutes or more to scheduled appointment, please call us! 904-230-5520. 


We  work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every  other guest schedule that day.  


Please be aware in the unfortunate event  you are late, we cannot guarantee that your services will be performed  that day. 

Tardiness may require rescheduling your appointment for  another day.    

Confirmation Calls/Text

As  a courtesy, we make every effort to notify you of your appointment date  and time via text message. If you do not respond to your text message  to confirm your appointment, we will call you the day before to confirm.   We confirm in advance as a courtesy because we know how easy it is to  forget an appointment you booked months ago.  However, it is your  responsibility to remember your appointment dates and times and inform  us if your contact information has changed.    

Child Safety Policy

Children  are ONLY permitted in the salon or spa area when the child is receiving  a service and he/she is accompanied by an adult.  For  safety reasons and insurance purposes, no child under the age of 10 may  accompany you while you are having a service.  We do not have the  facilities to care for children.  We love children, and we hope you  understand that we cannot assure their safety in a professional  environment where often, chemicals and hot tools are being used.  We  also do not want to compromise the relaxation of our guests.  Your  understanding is greatly appreciated.    

Code of Conduct

We  reserve the right to refuse service to any client for improper conduct,  tardiness, no shows, or any other situation we deem inappropriate.
We are sorry, no weapon of any kind is allowed inside our facilities.
Indulge Salon Shoppe & Spa is a smoke-free environment.  

Hair & Skin Product Return Policy

The following are your Shopp refund/exchange policies: 

  • Exchange or refund with proof of purchase and within 7 days of date of purchase.
  • All products must be in their original packaging and lightly used or un-used.
  • All sales are final- no refund or exchange applies.
  • No refund or exchanges on brushes and other personal use items.

Gift Cards

 

  • No refunds will be given for gift card or gift certificate sales
  • Spafinder, SpaWish, SpaWeek gift cards are accepted up to a limit of $150 per guest, per month.

Promotions / Package Discounts


  • Only one discount per visit per guest.
  • Discounts are not applicable if using Spafinder, SpaWish, SpaWeek or Indulge Gift Cards sold at promotional rates.

Hair Services For Minors

Guests  who are younger than 18 years old are required to be accompanied by a  parent or legal guardian during consultation (First 15 min of  appointment) to ensure that parents are in agreement with the course of  action prior to executing on a particular color or hairstyle change for  their kids.

Lost/Stolen/Damaged Items

Indulge  is not responsible for any personal belonging that may be lost, broken or damaged while you visit us.

If any item is forgotten at our facilities, we will keep the items for  2 weeks, and if not claimed, the items will  be donated to the charity  of our choice.

Cell Phones and Other Devices

Our  goal is to provide a relaxing atmosphere so that you may  enjoy our  services. Please put mobile phones on vibrate or turn them off  while  visiting the salon. 
You are welcome to use your mobile phone in the reception area.
Please use headphones if you are using your device to listen to music or watch videos.

Methods of Payment

We accept AMEX, VISA, MASTER CARD, ATM Cards and all good Cash.
We  accept SpaFinder, SpaWish and SpaWeek Gift Cards - a maximum of $150 per guest may be used in a given month period.
We are sorry, we  do not accept checks and/or Discover credit cards.
Please note that we are not able to honor any  promotions if using  SpaFinder, SpaWeek , SpaWish  or Indulge Gift  Cards sold at promotional rates as method of payment.   
 

Spa Packages Policies

Take  advantage of our wonderful spa packages designed to help you leave   your hectic life at the door and lose yourself in a world of relaxation   and well-being. Gift card are available at our online store!  We will  mail a gift card to your loved ones on your behalf!Packages policies: 

  • Due to high processing fees, we do not accept SpaFinders or SpaWish, SpaWeek  gift cards as payment for spa packages.
  • Indulge Gift cards sold at promotional rates can not be used as payment for spa day packages.
  • We require a 50% deposit to hold any reservation for spa packages.
  • We require 48 hrs advanced notice in the event of change or cancellation otherwise your 50% deposit is not refundable.
  • We will add 15% gratuity to  your ticket, calculated on the pre-discount price.

Color Correction Policies

All color correction services require an initial in-person consultation. This consultation is complementary. 


All color correction services must be scheduled during week days to allow a proper amount of time and focus. We do not schedule color correction appointments on weekends.  

Facials and Waxing Packages Policies

   

  • Package must be purchased in      full. 
  • All sessions must be used      within 12 months from date of purchase.
  • It can not be transferred to      someone else.
  • Pricing not applicable if      paying with SpaFinder, SpaWish, SpaWeek or Indulge Gift Cards sold at a      promotional rate.
  • Can not be combined with other      active promotions.

Gratuities

Gratuities are NOT included in our prices. 15% to 20% on services before discounts is customary. We thank you for your generosity.

Join Our Team

Why Work at Indulge Salon Shopp & Spa?

There's something special Indulge.  There's a sense of kindness & good energy that allows us to genuinely care for each other, help and support each other and succeed together.


We take pride that comes from being part of a great team environment and we appreciate a beautiful and relaxing atmosphere that promotes collective efforts and also individual artistic freedom.


Chris & Nina, the owners, know to appreciate every single member of the team and to respect them professionally. They look at each team member as a "partner".  They believe in investing in all of the areas that are key to the collective success of the team.

Opportunities

St. Johns is a rapidly growing community.  We are organically growing with it. 


Hair Stylists


We are always looking for talented, professional and passionate hair stylists to join our team and grow with us. 


The ideal candidates will be established in the St.Johns / St. Augustine FL areas. He/She will also have a minimum of 4 years of experience in the industry. 


Massage Therapists/ Estheticians / Nail Technicians 


We encourage you to contact us and send us your resume. We will contact you as soon as an opportunity opens up!