Our cancellation/rescheduling policy requires 24 hour advanced notice. If you cancel or change your appointment with less than 24 hours notice, you will be charged a $25 fee on your next visit. This policy is in place out of respect for our stylists, spa therapists and clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot affecting our staff payroll. Our staff gets compensated based on commission on services only.
Non-cancellations or "NO-SHOWS" will be charged 100% of the original service booked at your next scheduled visit. In the event you have three consecutive "no show" appointments without contacting us, you will be unable to schedule future appointments. However, you may be considered as a walk-in.
We understand "life happens". If for any reason you are expecting to be late by 10 minutes or more to scheduled appointment, please call us! 904-230-5520.
We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Tardiness may require rescheduling your appointment for another day.
As a courtesy, we make every effort to notify you of your appointment date and time via text message. If you do not respond to your text message to confirm your appointment, we will call you the day before to confirm. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.
Children are ONLY permitted in the salon or spa area when the child is receiving a service and he/she is accompanied by an adult.
For safety reasons and insurance purposes, no child under the age of 10 may accompany you while you are having a service. We do not have the facilities to care for children. We love children, and we hope you understand that we cannot assure their safety in a professional environment where often, chemicals and hot tools are being used. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated.
We reserve the right to refuse service to any client for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.
We are sorry, no weapon of any kind is allowed inside our facilities.
Indulge Salon Shoppe & Spa is a smoke-free environment.
We will issue a full refund or exchange on hair or skin products returned and unused in their original packaging within 7 days of purchase.
All boutique sales (jewelry, fragrance, decor, etc...), hair brushes and sale items are FINAL SALES.
NO refunds will be given for gift card purchases. Gift Certificates are NOT redeemable for cash. Gift cards can not be used for gratuities. Promotions are not applicable if using any type of gift cards.
Indulge is not responsible for any personal belonging that may be broken or damaged while you visit us.
If any item is forgotten at our facilities, we will keep the items for 2 weeks, and if not claimed, the items will be donated to the charity of our choice.
Our goal is to provide a relaxing atmosphere so that you may enjoy our services. Please put mobile phones on vibrate or turn them off while visiting the salon.
You are welcome to use your mobile phone in the reception area.
Please use headphones if you are using your device to listen to music or watch videos.
We accept AMEX, VISA, MASTER CARD, ATM Cards and all good Cash.
We accept SpaFinder, SpaWish and SpaWeek Gift Cards - a maximum of $100 per guest may be used in a given month period.
We are sorry, we do not accept checks and/or Discover credit cards.
Please note that we are not able to honor any promotions if using SpaFinder, SpaWeek , SpaWish or Indulge Gift Cards sold at promotional rates as method of payment.
Take advantage of our wonderful spa packages designed to help you leave your hectic life at the door and lose yourself in a world of relaxation and well-being. Gift card are available at our online store! We will mail a gift card to your loved ones on your behalf!Packages policies:
Gratuities are NOT included in our prices.
15% to 20% on services before discounts is customary.
We thank you for your generosity.